There may be multiple reasons for this, so do make sure to send us a ticket via this link if you need assistance.
One possible reason is that your Internet Service Provider is using carier grade NAT (CGN).
This means that your router is not supplied with a globally routable IP address but rather with an address that is shared among multiple customers.
This means that your router (and forwarded devices) are not reachable from the public internet.
We are looking into solutions to make Keezel2Keezel work on two connections that are behind NAT routing but it will take some time before that will work (if at all).
However, if you think that CGN is not the issue you're experiencing, try the following:
Open up a different port on your router for the home keezel, one that is higher than 1024.
This is how:
Each router has a different way to setup port forwarding. Connect your laptop to your home router directly and then connect to your home router (often this requires you to type in 192.168.1.1 in your browser, check your home router for this information). When you are connected and have the router menu in front of you, you will have to find a section on port forwarding.
You will need 3 pieces of information for port forwarding.
- The port we want to use (pick one that's higher than 1024)
- The protocol we use (TCP)
- The home Keezel IP address (you will have to come back to this once you have completed the steps below)
Once the port forwarding is done, you will need to set the keezel up in keezel to keezel mode:
- While connected to the Keezel wifi, go to keezel/ (or 192.168.11.1) in your browser, click on the hamburger menu (the 3 horizontal lines in the top-right corner of the screen, next to the Keezel’s battery indicator), go to advanced settings and then click on Keezel to Keezel (beta)
- Click on Set Keezel as VPN location
- Delete the default 443 and replace it with the new port that you opened on the router.
- Write down the keezel's IP address somewhere
- Copy-paste and save the code generated when you push the Set this Keezel button - this is the code you'll have to use to connect with your "away" keezel to this keezel
Once this is done, connect to your router again and make sure that in the port forwarding settings, the IPv4 field is filled in with the keezel IP