Is this happening while you are configuring the keezel for the 1st time?
If so, there's no need to worry.
For the first few steps of the setup process (whether that's the first time using it or after a reset), the keezel will have no internet connection and when you connect to it, you will see a notification that says something along the lines of "connected (or secured), no internet" for your keezel wifi. That is normal behaviour as the keezel has not yet been connected to a wifi network. You will however be able to access keezel/ (or 192.168.11.1) while connected to your keezel - in fact, this is the only website you'll be able to access in the beginning, before you've connected the keezel to a wifi network.
If the setup is already complete, but you have no internet:
When the configuration process is complete, the light on the Keezel should be steady green and the screen you're at should say that You are good to go!
If, despite this, you cannot access any websites, please try the following:
1. Change the server you are using - see how to do this here (try different locations in case your first pick does not solve the issue)
2. Switch to VPN over TCP:
- click on the "hamburger menu" in the top-right corner of the screen - the 3 horizontal lines next to the Keezel's battery indicator
- click on Advanced settings from the menu
- click on the gray button next to VPN over TCP (the button will turn green)