1. Please follow this video how-to that will help you configure the keezel for the 1st time, based on the steps described in the quickstart guide you received in the keezel box:
2. It is better to use a laptop (rather than a tablet or phone) for the setup.
If you have any trouble setting your Keezel up, please please contact us at support.keezel.co describing the issue. Please include the step you were at (in the quickstart guide) when the issue occurred and screenshots so we can best assist you.